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Phone and Fax Numbers: 

  • St Charles Health System Laboratories Phone: 541-706-7717 
  • Lab Future Orders Fax to: 541-706-6365
  • Lab Non-Electrionic Add-On Fax to: 541-706-6365, call if specimen already in the lab.
  • Diagnosis Corrections or other communications to Fax: 541-706-7746

MEMOS:

1/18/2023 St. Charles Support Services Team strives for continuous improvement, we are looking for feedback from our valuable customers. Please help us to gage how we are doing, and to identify opportunities to better serve you by completing this brief survey.  We thank you for taking your valued time to provide feedback that is particularly important to us.

Click Here to access the survey and submit your responses by Feb 28th, 2023.

 

Hours and Locations:

Holiday Hours 2022 (Click Here to print holiday hours)

Courier Pick up Requests:

Scheduled Courier Pickups & Deliveries

St Charles Health System Laboratories, set up routine scheduled courier routes at the request of the clients.  If the client is scheduled to a courier route, the courier will routinely pickup specimens and deliver supplies. A client may choose to have a courier every day or only on selected days. The client may also choose to have more than one pickup or delivery per day if scheduling permits.  Once a client is schedule as a routine route, we ask that unscheduled routine pick-ups only be requested when no additional pick-ups are available on that day.

Unscheduled Pickups (STAT/Routine)

On-call pickups, STAT pickups subject to approved test list (revised 10.10.22) and pickups outside the hours of 8:30 am to 5:45 pm Monday - Friday, and 9:30 am to 1:45 pm Saturday are considered unscheduled pickups. Clients should notify St. Charles at (541) 706-7717 of an unscheduled pickup as soon as possible to avoid any delays that might result in a pickup not being made before their closing.  Holiday hours may vary.  

Click Here to  view Tests approved for STAT pickups - revised 10.10.2022

STAT pick-ups:

  • Specimen(s) are required to be labeled with STAT Sticker on specimen bag or placed in red Specimen Bag.
  • Specimen(s) must be ready for pick up in 20mins after call, couriers cannot wait.

Forms:

Patient Instructions:

Welcome Packet and Instructions:

Laboratory On-Line Requisition - St. Charles Health System does not allow physicians or others licensed independent providers to prescribe for themselves or their family members. Please note that any order for self or a family member will be rejected by St. Charles Health System.  Please contact the Lab Support Service Supervisor with any questions 541-706-6387. (Doc# 9405 St. Charles Health System Policy: Physician Self-Prescribing: Owner - VP Chief Compliance Officer) 1/2023

Ensure patient safety